Terms and Conditions

Examo offers two plans. All prices are shown in EUR and are inclusive of any applicable VAT unless stated otherwise.

Rate limits & fair use: Examo enforces per-account rate limits on daily and monthly AI generations, AI Tutor messages, summary creations, flashcard generations, cheat-sheet generations, and total tokens consumed. Limits are designed to allow normal, individual study use. Exact quotas may change as we optimise the platform; the current limits are visible in your dashboard and may be enforced via HTTP 429 errors, request queueing, or feature throttling.

Abuse: automated scraping, programmatic access outside our public API, attempts to circumvent rate limits, account sharing, reselling outputs, and any use that imposes disproportionate load may result in throttling, suspension, or termination without refund.

Pricing changes: we may change prices at any time. For active Pro subscribers, price changes apply only at the start of your next billing period and we will notify you by email at least 14 days in advance.

Referral discounts: if you sign up using a valid Examo referral link, or you upgrade from inside a valid shared course, you may receive 25% off your first Pro billing period only unless a different referral offer is shown at checkout. Referral discounts do not apply as a continuous recurring discount, cannot be combined with every promotion, and may be withdrawn if we detect abuse, self-referrals, duplicate accounts, or fraud.

Payment processor: all paid subscriptions are processed by Stripe. Accepted payment methods include Visa, Mastercard, American Express, JCB, UnionPay, Apple Pay, Google Pay, iDEAL, and SEPA Direct Debit. By subscribing you authorise recurring charges on your selected payment method.

Auto-renewal: Pro subscriptions auto-renew at the end of each billing period (monthly or annual) at the then-current price, until cancelled.

Cancellation: you may cancel at any time from your account settings. Cancellation takes effect at the end of the current billing period; you keep Pro access until then.

Failed payments: if a renewal payment fails, we will retry for up to 14 days. If unsuccessful, your account is automatically downgraded to the Free plan and your Pro features become unavailable.

VAT & invoicing: EU VAT is calculated based on your billing country. You can download invoices from your account.

Referral commissions: referrers may earn one 20% commission from a referred user's first paid Pro billing period, either through a valid referral link or when a user upgrades from inside a course shared by that course's owner. Re-sharing someone else's course does not transfer the commission; eligible course-share rewards belong to the course owner. A user can generate only one payable referral reward across all referral sources. Commissions are paid manually only after the referrer contacts Examo and our system verifies at least €20 in unpaid eligible commission. If a referred user requests or receives a refund for the first paid Pro payment, referral commission for that payment is not payable and may be rejected or reversed. We may also delay, reject, or reverse referral rewards connected to chargebacks, fraud, self-referrals, duplicate accounts, or other abuse.

Under the EU Consumer Rights Directive (2011/83/EU), if you are a consumer resident in the EU/EEA you normally have a 14-day right to withdraw from a distance contract for digital services. This right remains available for a new Pro subscription if you request withdrawal within 14 days and you have not used any paid AI services after the paid subscription started.

Immediate access waiver: if you choose to start using Examo's paid AI services immediately after purchase (for example, using the Pro AI Tutor, generating Pro-tier summaries, flashcards, mind maps, cheat sheets, audio summaries, exam practice, or other paid AI outputs), you expressly request immediate performance of the digital service and acknowledge that your statutory right of withdrawal may be lost once the service has been supplied, in line with Art. 16(m) of the Directive.

Withdrawal and refund requests: if you have not used any paid AI service in the first 14 days of a new Pro subscription, contact [email protected] to request withdrawal and a full refund. If we reject a withdrawal or refund request, we will provide valid proof or a clear explanation of the reason for rejection, such as evidence that paid AI services were used after the paid subscription began, the request was made outside the applicable period, or the account is not eligible under these Terms or applicable law. Outside the statutory withdrawal rules, refund requests are handled case-by-case at our discretion.

Statutory rights: nothing in these Terms affects your statutory rights as a consumer.

Registration: you must register an account to access most features. Provide accurate, current, and complete information.

Security: keep your credentials confidential and notify us immediately of any unauthorised use at [email protected]. You are responsible for all activity under your account.

One account per user: accounts are personal to you. Sharing logins, distributing access, or creating multiple accounts to bypass rate limits is prohibited.

Examo IP: the Services, software, prompts, design, logos, and branded content are owned by Examo or its licensors and protected by intellectual property law.

Your content: you retain all rights to the course materials, notes, essays, and other content you upload ("User Content"). You grant Examo a worldwide, non-exclusive, royalty-free licence to host, process, and display User Content as needed to provide the Services to you.

AI outputs: outputs generated by the AI in response to your inputs (summaries, smart notes, flashcards, cheat sheets, AI Tutor responses, etc.) are yours to use for personal study and academic purposes, subject to your institution's academic-integrity rules. Identical or similar outputs may be generated for other users; AI outputs are non-exclusive.

Limited licence: we grant you a personal, non-transferable, revocable licence to access and use the Services for non-commercial study purposes while these Terms remain in force.

Examo's study tools are powered by large language models that can produce inaccurate, outdated, or misleading information ("hallucinations"). You must verify any AI output before relying on it for exams, assignments, professional decisions, or any high-stakes context.

Essay assistance: intended as a writing aid only. Submitting AI-generated text as your own work may violate your institution's academic-integrity rules. Examo is not responsible for any academic consequences resulting from misuse.

AI Tutor: provides educational explanations, not professional advice (legal, medical, financial, etc.). Mathematical, scientific or formula- heavy outputs should be independently verified.

Practice questions & flashcards:generated from your study material; we strive for accuracy but cannot guarantee correctness.

By you: you may delete your account at any time from settings. Deletion is irreversible.

By us: we may suspend or terminate your account, with or without notice, for material breach of these Terms, suspected fraud or abuse, or where required by law. Where reasonably possible we will give you advance notice and an opportunity to cure.

Inactive accounts: if you do not log in for 6 months and do not have an active paid or trial subscription, we may delete your inactive account and associated personal study data. Courses you created or owned may also be deleted, which means other users will lose access to courses you shared with them. Payment, tax, fraud-prevention, and security records may be retained where required by law or legitimate business need.

Effect of termination: your right to use the Services ends immediately. Provisions that by their nature should survive termination (intellectual property, liability, disputes, indemnity) remain in force.

The Services are provided "as is" and "as available" without warranties of any kind, express or implied, except as required by law.

To the maximum extent permitted by law, Examo, its directors, employees and partners are not liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, goodwill, or exam performance, arising out of or related to your use of the Services.

Where liability cannot be excluded (e.g. for death, personal injury caused by negligence, gross negligence, fraud, or any liability that cannot be limited under applicable law), our total aggregate liability is limited to the amount you paid Examo in the 12 months preceding the event giving rise to the claim, or €100 if you are a Free user.

Nothing in these Terms limits your statutory rights as a consumer.